Warranty Policy

Limited Warranty

RoadActive Suspension, Inc. provides the original retail consumer our Warranty that each new RoadActive Suspension, Inc. product shall be free from defects of material and workmanship, as set forth in this limited Warranty.

Length of Coverage

Except as provided below, RoadActive Suspension, Inc. offers the following duration:

1. RoadActive Suspension, Inc. kits and their components are warrantied in the United States and Canada against defects in workmanship and materials for five (5) years following installation on the vehicle for which the kit is purchased.

2. The Warranty is terminated immediately when you transfer ownership of the vehicle to a second party, or it is used for a purpose not intended, regardless of your consent and/or if the product is installed on a second vehicle, regardless of when the second installation takes place. Because of these provisions, the Warranty is not transferable.

Authorized Sellers Only

Warranty coverage applies only to products purchased directly from RoadActive Suspension, Inc. or from an authorized RAS dealer or retailer. Purchases made from unauthorized resellers or third-party sellers (including online marketplaces) may not qualify for warranty coverage.

Obligations

RoadActive Suspension, Inc. shall be limited to replacing or repairing, free of charge, any part or parts that reasonably appear to us upon inspection to have been defective in material and/or workmanship. You will be responsible for the cost of transportation charges and any charges in connection with reinstallation of the defective parts.

Exclusions and Limitations

The limited Warranty does not cover and RoadActive Suspension, Inc. will not be held responsible for any costs or injury you sustain by reason of the following:

1. Parts and labor necessary for removal, reinstallation, vehicle modification, or any vehicle repair, service, or replacement, and repair of defective parts other than RoadActive Suspension, Inc. defective parts, regardless of cause.

2. Any repair or replacement made necessary by any accident, breakdown, or failure of bolts, nuts, washers, or any other parts used to install the products, whether or not by RoadActive Suspension, Inc.

3. Unreasonable use, failure to install or maintain the product properly, modification of the product, or failure attributed to a defect in the vehicle, towing, fire, theft, environmental condition, or negligence, accidental or intentional damage or destruction.

4. Incidental or consequential damages, including but not limited to compensation for loss of use of the product or vehicle, inconvenience, lost profit, or any other direct or indirect loss.

Individual Components Policy

For liability and safety reasons, RoadActive Suspension, Inc. does not sell or distribute individual components of any RAS kit separately.
Each RoadActive Suspension kit is designed, tested, and warrantied as a complete system. Replacing or modifying any component independently—including threaded rods, brackets, or hardware—may affect system integrity and void all warranty coverage. Replacement components are only available through approved warranty claims or complete kit purchases.

Non-Warranty Replacement Policy

In cases where damage occurs due to installation error, misuse, or other non-warranty causes, replacement components are available only through the purchase of a new complete RoadActive Suspension kit. Individual components are not sold separately for safety and compliance reasons.

Warranty Void Conditions

This warranty will be considered void if any part of the RoadActive Suspension kit is altered, modified, or installed incorrectly, or if the product is used in any way that differs from its intended purpose. Warranty coverage also becomes void if non-RAS components are substituted or used in conjunction with the system in a way that may affect performance or safety.

Third-Party Modifications

RoadActive Suspension, Inc. is not responsible for any issues or failures that result from the use of aftermarket components, vehicle modifications, or non-standard installations. The RAS system is designed to function only with stock vehicle configurations unless otherwise specified in writing by RoadActive Suspension, Inc.

Inspection Recommendation

As the installation and removal are not covered by this Warranty, we recommend that you inspect the installation of the RoadActive Suspension, Inc. kit to ensure that the product was installed safely and presents, beyond any reasonable doubt, no danger to any other part(s) of the vehicle such as brake lines, gas tank and lines, sewer lines, electrical wiring, or the chassis.

How to Obtain Service

To obtain warranty replacement parts or repair, RoadActive Suspension, Inc. must first be contacted by letter or telephone, providing your name, make, model, and year of vehicle, and evidence of date of installation.
Written or verbal approval will be given to you by an authorized RoadActive Suspension, Inc. employee, and you must then return the part to be replaced or repaired—at our option—freight paid, to our warehouse. The replacement part will be shipped within fifteen (15) days following our receipt of the original part.

Be sure to obtain our approval before returning products to our warehouse. They will not be accepted until approval is obtained.

Disclaimer

The above Warranty is the only warranty extended to you by RoadActive Suspension, Inc.

ALL OTHER OR IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PURPOSE, ARE HEREBY EXCLUDED.

Governing Law

This Limited Warranty shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law principles. Any disputes arising from this Warranty shall be brought exclusively in the state or federal courts located in Mecklenburg County, North Carolina.